Shipping Policy

This Shipping Policy explains how orders are processed and delivered for purchases made through Umievenor. We aim to provide clear information about shipping coverage, costs, processing times, estimated delivery times, tracking, and common shipping issues.

Shipping Coverage

We currently ship orders to customers within the United States.

Shipping availability may depend on the shipping address provided at checkout. If a particular address cannot be served, we will communicate with the customer regarding the available options.

Shipping Costs

Standard shipping fees are based on the order value:

  • Orders under $240: $7.35 standard shipping fee.

  • Orders of $240 or more: Free standard shipping.

The shipping charge applicable to your order will be shown during the ordering process.

We do not normally add separate handling, fuel, oversized-item, remote-area, or residential delivery charges under this shipping policy unless a specific charge is clearly disclosed for the applicable order before purchase.

Order Processing Time

Orders are generally processed within 1–3 business days after the order has been successfully submitted.

Order processing time is separate from shipping transit time. The processing period covers the time required to prepare and process your order before it is handed to the shipping carrier.

Weekends and applicable non-business days are not counted as business days for the standard processing period.

Processing may occasionally take longer during holidays, promotional periods, periods of unusually high order volume, or other circumstances affecting normal operations.

Shipping Methods and Estimated Delivery Time

We may use DHL or UPS to deliver orders, depending on the order, destination, and available shipping arrangements.

After an order has been processed and handed to the carrier, estimated transit time is generally 5–8 business days.

The typical estimated delivery timeline is:

1–3 business days for order processing, followed by approximately 5–8 business days for shipping transit.

This means that the overall estimated delivery period is generally approximately 6–11 business days from successful order submission, although actual delivery times may vary.

Delivery estimates are not guaranteed delivery dates. Actual delivery may be affected by carrier operations, weather, holidays, peak shipping periods, transportation disruptions, address-related issues, or other circumstances outside normal processing operations.

We do not offer guaranteed next-day or two-day delivery under this shipping policy.

Taxes and Customs

Any applicable taxes or charges will be handled according to the pricing and ordering information presented for your purchase.

Where applicable, we arrange shipment through logistics providers that may assist with customs clearance and related shipping procedures.

For standard deliveries within our current United States shipping coverage, we do not normally expect customers to pay separate customs-clearance charges upon delivery. If an additional charge is applicable to a particular order, we will provide the relevant information when reasonably possible.

Order Tracking

After your order has been shipped, applicable tracking information will be provided to you.

You can use the tracking information to monitor the status of your shipment.

Tracking information may take some time to become active or display updates after the package has been transferred to the carrier. A temporary lack of tracking updates does not necessarily mean that a package has been lost.

Delayed Deliveries

Estimated delivery times are not guaranteed, and a shipment may occasionally take longer than expected.

If your order has not arrived within the estimated delivery period or the tracking information indicates an unusual delay, please contact us by email.

You may also contact us by phone when necessary.

For faster assistance, please provide:

  • Your Order Number.

  • Your Tracking Number, if available.

  • A brief description of the delivery issue.

We will review the available order and tracking information and, where appropriate, assist with an inquiry involving the applicable carrier.

Damaged Shipments

If your order arrives damaged during transportation, please contact us as soon as reasonably possible.

Please provide:

  • Your Order Number.

  • A description of the damage.

  • Photos of the damaged product when reasonably necessary.

  • Photos of the packaging and shipping label when reasonably necessary.

Please keep the damaged product and its original packaging until the issue has been reviewed and you have received further instructions.

Providing information about transportation damage promptly can help us review the shipment and communicate with the carrier when appropriate.

Depending on the circumstances and the applicable return and refund terms, an eligible shipping-damage issue may be resolved through a refund, partial refund, replacement where available, or another appropriate resolution.

Lost or Missing Shipments

If your shipment appears to be lost, has an unusual tracking status, or has not received a tracking update for an extended period, please contact us by email.

Please provide:

  • Your Order Number.

  • Your Tracking Number.

  • Your Shipping Address.

  • A brief description of the issue.

We will review the available shipment information and, where appropriate, assist with an inquiry with the applicable carrier.

The resolution of a lost or missing shipment will depend on the specific circumstances, tracking information, carrier investigation, applicable policies, and any rights provided by applicable law.

We will not automatically consider every delayed shipment to be lost, and a specific resolution may depend on the outcome of the shipment review.

Shipping Address Changes

Please carefully review your shipping address before submitting your order.

If you discover an address error after placing your order but before it has shipped, contact us as soon as possible. We will make reasonable efforts to assist with correcting the address based on the current processing status of the order.

Once an order has shipped, an address change may no longer be possible.

If an incorrect or incomplete address provided by the customer results in a delivery failure, return, or other shipping issue, we will review the circumstances and determine the appropriate next steps based on the specific order.

Additional shipping costs may apply when a new shipment or other shipping arrangement is required because of incorrect or incomplete information provided by the customer, where permitted by applicable law.

Order Changes and Cancellations

Before Shipment

If your order has not yet shipped, you may request cancellation by contacting us as soon as possible.

If the cancellation is accepted before shipment, the canceled order will receive a full refund of the amount paid.

If you need to change your shipping address or other order information, please contact us promptly before the order ships. We will make reasonable efforts to assist based on the current status of the order.

After Shipment

Once an order has shipped, it generally cannot be canceled directly.

If you no longer want an order after it has shipped, you may request a return after delivery according to the applicable Return, Refund & Cancellation Policy.

Any applicable statutory consumer rights will be handled separately according to the laws applicable to the purchase.

For complete return and refund information, please refer to our Return, Refund & Cancellation Policy.

Shipping Responsibility

We arrange shipment using the shipping information provided with your order and may use DHL or UPS depending on the applicable shipping arrangements.

Once a package has been handed to the carrier, delivery timing may be affected by carrier operations and other circumstances outside our normal order-processing process.

These circumstances may include weather conditions, transportation disruptions, holidays, peak shipping periods, address-related issues, carrier capacity, or other unforeseen events.

If a shipping problem occurs, we will make reasonable efforts to review the available information and assist with communication or inquiries involving the carrier.

Nothing in this policy is intended to exclude or restrict any responsibility or consumer rights that cannot legally be excluded or restricted.

Unexpected Delays

Estimated shipping times may be affected by circumstances outside the normal order-processing schedule, including:

  • Severe weather.

  • Carrier delays.

  • Transportation disruptions.

  • Holidays and peak shipping periods.

  • Unexpected operational issues.

  • Incorrect or incomplete shipping information.

  • Other unforeseen circumstances affecting transportation or delivery.

An unexpected delay does not automatically mean that a shipment has been lost.

If you are concerned about a delayed order, please contact us with your Order Number and Tracking Number so that we can review the available shipment information.

Contact Us

For shipping-related questions, email is the preferred method of contact because it allows us to keep your order information and communications together.

When contacting us about a delivery issue, please include your Order Number, Tracking Number, Shipping Address, and a brief description of the issue when applicable.

Email: team@umievenor.com

Phone: +1 (414) 237-8461

Address: 6446 N 101st St, Milwaukee, WI 53224, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time

Please include your Order Number whenever you contact us about a specific order.