Cancellation Policy
Last Updated: September 7, 2026
This Cancellation Policy explains when an order may be canceled, how to submit a cancellation request, and how refunds are handled for approved cancellations.
We aim to process cancellation requests as quickly as reasonably possible. Because orders may enter processing or shipping shortly after they are placed, customers should contact us as soon as possible if they wish to cancel an order.
1. Cancellation Eligibility
Orders may generally be canceled before they have been shipped.
A cancellation request must be submitted before the order is shipped in order to be considered under this cancellation policy.
Submitting a cancellation request does not itself confirm that the order has been canceled. We will review the current order status and confirm whether the cancellation can be completed.
Once an order has been shipped, it generally cannot be canceled through the cancellation process. After delivery, you may use the applicable return and refund process.
2. Orders That Have Not Shipped
If your order has not yet shipped, you may contact us to request cancellation.
We will review the current processing status of the order. If the order has not shipped and the cancellation can be completed, we will cancel the order and process the applicable refund.
For an approved cancellation of an unshipped order, the amount paid for the canceled order will generally be refunded to the original payment method.
Because orders may move into processing quickly, please submit your cancellation request as soon as possible.
3. Orders That Have Already Shipped
Once an order has been shipped, it generally cannot be canceled directly.
If you no longer want an order after it has shipped, please wait for delivery and then review the applicable return and refund options.
Eligible returns will be handled according to our Return, Refund & Cancellation Policy.
Any statutory consumer rights that apply to your purchase are not affected by this Cancellation Policy.
4. How to Request a Cancellation
To request a cancellation, please contact us as soon as possible using one of the following methods:
Email: team@umievenor.com
Phone: +1 (414) 237-8461
Please include the following information when reasonably available:
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Order Number.
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Customer Name.
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Contact Information.
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A brief description of your cancellation request.
Providing your Order Number helps us locate and verify the order more efficiently.
For your security, please do not send complete payment card numbers, CVV or security codes, passwords, or other unnecessary sensitive payment information by ordinary email.
5. Cancellation Review and Confirmation
After receiving a cancellation request, we will:
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Review the cancellation request.
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Check the current processing and shipping status of the order.
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Determine whether the order can still be canceled.
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Process the cancellation if the order has not shipped and the cancellation can be completed.
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Notify the customer of the cancellation result as soon as reasonably possible.
A cancellation request is not considered completed until we confirm that the cancellation has been processed.
If the order has already shipped before the cancellation can be completed, the order will generally no longer be eligible for cancellation. In that situation, the customer may use the applicable return and refund process after delivery.
6. Refunds for Approved Cancellations
If an order cancellation is approved before shipment, the applicable refund will generally be processed after the cancellation has been confirmed.
Refunds for approved cancellations are generally:
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Issued to the original payment method used for the purchase.
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Processed within a reasonable processing period after cancellation is confirmed.
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Subject to the processing time of the applicable payment provider, bank, card issuer, or other financial institution.
We generally initiate an approved cancellation refund promptly after the cancellation has been processed.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
7. Cancellation and Return Process
The cancellation process generally applies to orders that have not yet shipped.
For an unshipped order, the process is generally:
Order Placed → Cancellation Request → Order Status Review → Cancellation Confirmed → Refund to Original Payment Method
For an order that has already shipped, the process is generally:
Order Shipped → Delivery → Return or Refund Request → Applicable Return and Refund Process
If your order has already shipped, please refer to our Return, Refund & Cancellation Policy for information about applicable return and refund procedures.
8. Order Changes
If you need to change your shipping address or other order information, please contact us as soon as possible before the order ships.
We will make reasonable efforts to assist with changes based on the current processing status of the order.
Once an order has shipped, changes may no longer be possible. In such cases, the applicable return and refund process may be available after delivery.
9. Contact Us
If you have questions about canceling an order or need to check the status of a cancellation request, please contact us using the information below.
Email: team@umievenor.com
Phone: +1 (414) 237-8461
Address: 6446 N 101st St, Milwaukee, WI 53224, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
When contacting us about a specific order, please include your Order Number whenever possible.
This Cancellation Policy is intended to explain our standard cancellation procedures and does not limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.